Contact us
Contact Us
We’re here to help!
At Gouran Solutions Private Limited, customer support is our top priority. Whether you need assistance with your order, have questions about our products, or need help with returns, our team is always ready to support you.
Please feel free to reach us through any of the options below.
📞 Customer Support
Phone: +91 8250849682
Available Monday to Friday
Timing: 9:00 AM – 6:00 PM
Our support team will assist with:
Order tracking | Product inquiries | Returns & replacements | Payments & refund status | Account help
📩 Email Support
For all general queries, order issues, feedback, or business enquiries:
Email: info@gourfashion.com | gourantech@gmail.com
We aim to respond within 24–48 hours on working days.
📍 Corporate Office Address
Gouran Solutions Private Limited
Chhayghari, Petrapole, Near St Joseph School, Bangaon, North 24 Parganas, West Bengal, India, 743405
(Visits by appointment only)
🛒 Order & Return Help
You can manage your orders anytime through:
My Account → Orders
Track your order | Request return or replacement | Cancel order (before dispatch) | Check refund status
💬 When To Contact Us
Reach us for:
Delivery issues | Damaged or wrong product received | Size or product queries | Delayed refunds | Payment-related issues | Feedback or complaints |Bulk order enquiries
📝 Grievance Redressal
As per Indian IT & Consumer Protection rules, you may contact our Grievance Officer:
Name: Ranajit Das
Email: info@gourfashion.com
Phone: +91 8250849682
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)
Complaints will be acknowledged within 48 hours and resolved within 30 days.
✨ We Value Your Feedback
Your satisfaction helps us grow.
If you have suggestions or ideas that can improve your shopping experience, we’d love to hear from you.
Thank you for choosing Gouran Solutions Private Limited ❤️
We appreciate your trust and support.